Privacy Policy for "Triplanka.com"

Privacy Policy

Last Updated: 18.10.2024

At  Triplanka.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.triplanka.com. Please read this policy carefully to understand our practices.

1. No Personal Data Collection

We do not collect any personal data from visitors. This means we do not store any personally identifiable information (PII), such as your name, email, or contact details unless you voluntarily provide such information in specific instances like contacting us via online chat or forms.

2. Purpose of Our Website

Triplanka.com is a travel guide designed to provide helpful information about traveling to Sri Lanka. The information we offer is aimed at helping you plan a safe and enjoyable trip to Sri Lanka.

3. Hosting and Data Storage – Google Services

Our website is hosted on servers managed by Google Cloud. Google complies with stringent data protection laws. While we do not collect personal data, Google's servers may use cookies or similar technologies for performance, security, or analytics purposes. By using our site, you agree that Google may collect non-personally identifiable information such as your IP address, browser type, and usage patterns.

For details, please review  Google's Privacy Policy. 

4. No Financial or Sensitive Data Collection

We do not request or process sensitive information such as credit card numbers or bank details. Triplanka.com does not engage in financial transactions or facilitate bookings for hotels, flights, or other travel services.

5. No Booking Services

Our website does not offer any booking services for hotels, tours, or other travel arrangements. We focus purely on delivering travel-related information to help you plan your trip.

6. Traveler Safety and Enjoyment

Our main goal is to provide travelers with the information they need to have a safe and enjoyable trip in Sri Lanka. We offer travel advice, safety tips, and local insights to help guide you.

 7. Emergency Contact Information

We provide a list of emergency contact numbers for your convenience on the Travel Information" page. This includes essential contacts like local police, medical services, and emergency hotlines in Sri Lanka. We encourage travelers to keep this information accessible for use during their trip.

Please note that Triplanka.com does not provide emergency services or real-time urgent assistance.

8. Online Chat

Our website features an Online Chat option for visitors to communicate with our team. The chat function is provided to answer general inquiries and offer travel information. While we strive to respond promptly, online chat is not monitored 24/7, and should not be relied upon for urgent issues or emergencies.

Any information you provide during an online chat session, such as your name or email (if voluntarily given), will be used only to assist with your inquiry. We do not store chat transcripts unless specifically required for customer service purposes.

9. No Urgent Representation

We do not offer real-time urgent support services. If you require emergency assistance, please refer to the emergency contact numbers available on our "Travel Information" page.

For non-urgent matters, feel free to use the Contact Us form or the Online Chat feature, and we will respond as soon as possible.

10. Cookies and Usage Data

While we do not collect personal data, we may use cookies or similar technologies in collaboration with third-party providers like Google to analyze website traffic and improve user experience. Cookies help us understand how visitors use our site and ensure the smooth functioning of the website.

You can control or disable cookies by adjusting your browser settings. However, disabling cookies may affect your experience on our website.

For more details about how Google uses cookies, please refer to their Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. Please note that Triplanka.com is not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before interacting with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, the updated policy will be posted here, and the "Last Updated" date will be revised. We recommend checking this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about this Privacy Policy or need assistance, please contact us via the Contact Us page on the website or use our Online Chat feature for general inquiries.

14. Email Contact 

For any inquiries, feedback, or non-urgent support, please contact us directly at info@triplanka.com. We will do our best to respond to your emails as quickly as possible. 

This version integrates the Online Chat feature, ensuring visitors are aware that it is not for emergencies and is only used to assist with inquiries. The privacy policy is fully updated with the latest requirements around cookies and third-party services, particularly Google's hosting and analytics.